Resident Portal Navigation
Frequently Asked Questions
How do I access free Wi-Fi?
Navigate to the internet options on your device, search for available Wi-Fi networks and select ERC_Guest. Once connected, open a browser and click on “accept terms.”
Are there computers available for resident use?
Yes, community computers can be found in the following locations: Courtyard Hearth Room, Manor North Lounge, Manor South Lounge and Thomas Neta Library. Computer log in instructions are located at each computer.
How will I get my mail?
For Village or Homes residents, your mail will be delivered by the United States Post Office to your private mailbox. For Manor and Courtyard Apartments, Garden Place or Garden Terrace, mail is sorted by Resident & Guest Services staff and placed in your locked mailbox in the Fireside Lounge daily. Mail for all other residents will be sorted by staff and delivered right to your room.
Can I have a newspaper delivered?
Subscriptions must be ordered directly from the newspaper circulation department. For Village or Homes residents, use your personal address, papers will be delivered to your building or home. For Manor and Courtyard Apartments, Garden or Creekview residents, use the Evergreen address, 1130 North Westfield Street, and include your apartment or room number when ordering. Please notify Resident & Guest Services that you will receive the paper.
What should I do if I have questions about my appliances, TV/Cable hook up, temperature control, etc.?
Submit a work order through Worx Hub or call Resident & Guest Services at (920) 233-2340 to schedule services.
How do I get private telephone service?
Residents may make arrangements directly with the phone provider of choice.
If you choose a landline, some providers will encourage you to purchase a package that includes internet service. Keep in mind that Evergreen provides free wireless internet on our campus, you do not need additional coverage.
Spectrum – (833) 697-7328
Spectrum offers landline service for Evergreen residents that will cost between $30-50 per month as part of the Evergreen Bundle Package price.
Please contact your personal phone provider for service issues. If you notice a problem with an Evergreen phone located in common areas or in Creekview Rehabilitation Center resident rooms, please report it to Resident & Guest Services at (920)233-2340 or the Creekview Rehabilitation Center staff.
Can I have groceries delivered?
Yes, stop by or call Resident & Guest Services at (920) 233-2340 to set up delivery.
Can my family or friends visit overnight?
Yes, guests are welcome to stay in your accommodation or in the Evergreen guest room. Contact Resident & Guest Services at (920) 233-2340 to request a rollaway bed ($10 rental fee) or make a room reservation for the guest room ($85/night).
Can I reserve a common room for personal events?
Yes, Evergreen has several room options for you to host a personal party or gathering. There is no charge for reserving a room, but it is helpful to reserve the appropriate space as early as possible. Contact the Resident & Guest Services at (920) 233-2340 to reserve a room.
How does my CarePoint pendant work?
Click Here to learn more about your personal emergency response system.