Here are some of the most commonly asked questions from residents and families.
1. How do I access the Wireless Internet?
Search for available Wi-Fi networks and click on the one called ERC_Guest. Once connected, open the Internet. At the prompt on the screen, hit the grey button that says accept terms. Once you have done that it will redirect you to an Evergreen Thank You page and you are then connected to the internet.
2. Are there computers residents can use?
Yes, there are computers available for residents to use in the following locations: Courtyard Hearth Room, Manor North Lounge, Manor South Lounge & Neta Library. Log in instructions are located at each computer.
3. How will I get my mail?
If you live in the Village or Evergreen Homes, your mail will be delivered by the Post Office to your private mailbox. If you live in the Manor Apartments, Courtyard Apartments, Garden Place or Garden Terrace, mail will be sorted by Resident & Guest Services staff and placed in your locked mailbox in the Fireside Lounge. Mail for all other residents will be sorted by staff and delivered right to your room.
4. Can I have a newspaper delivered?
If you desire a newspaper subscription, you must order it directly from the newspaper. If you live in the Village or Evergreen Homes, use your personal address and it will be delivered to your building or home. If you live in the Courtyard, Manor, Garden or Creekview Buildings, use the Front Office address, 1130 N Westfield Street, and include your apartment or room number when ordering. Then notify Resident & Guest Services that you will receive the paper. If you live at ShareHaven, provide the ShareHaven address, 1095 N Westfield Street, and alert the staff that you have ordered the paper.
5. What should I do if I have questions about my appliances, TV/Cable hook up, temperature control, etc.?
Our maintenance crew can help you learn how to use your appliances, do an initial hook up for your TV/Cable and assist when things go wrong. Submit a work order through Worx Hub or call (920) 233-2340 to schedule services.
6. How do I get private telephone service?
You may want a cell phone for convenience, or you may prefer a landline. In either case, if you’d like personal phone service, please make arrangements directly with your provider of choice.
If you choose a landline, some providers will encourage you to purchase a package that includes Internet service. Keep in mind that Evergreen provides free wireless internet on our campus, so it may be a duplication of services. Evergreen’s wireless Internet is redundant which means we have two different services online at all times and when one fails we automatically switch to the other connection. But there is the chance that on occasion our wireless service may be interrupted. Internet service through your phone line would not be affected at those times, so you may feel there is some benefit to having your own Internet service through your land line.
Spectrum – (833) 697-7328
Spectrum offers landline service for Evergreen Residents that should cost around $12-$30 per month as part of the Evergreen Bundle Package price.
After the voice prompts, ask for sales. You will need to set up an account, unless you already have one established, and be sure that the associate knows that you are giving them the address for Evergreen Retirement Community. If you have a phone number that you would like to transfer from your existing phone carrier let them know. If not they will assign you a new phone number. line.
Please note the sales person may try to get you to upgrade or add in Internet or Cable services, you will not need those as those are already provide by Evergreen.
For ALL new phone hook-ups please work with Spectrum to have a Tech Install done and they will work with you to schedule a day and time for a technician hook up your new land for you. Please note there might be an installation fee.
If you currently have a Spectrum phone and you would like services transferred to Evergreen you will need to call Spectrum and provide them with the new billing address (1130 N Westfield Street + Room/Apartment # or Village or House address) and they can transfer the account.
AT&T – (800) 288-2020
Landline service through AT&T should cost $15-30 per month, depending on the options you choose for local and long distance calls.
The salesperson may try to up-sell you to the U-Verse package, which includes Internet service and or cable. You will not need these as Evergreen already provides internet and Cable. If the representative will not allow phone service only then you may have to ask to speak to a supervisor.
If you have a phone number that you would like to transfer from your existing phone carrier let them know. If not they will assign you a new phone number. Please work with AT&T to set up a day and time for a technician hook up your new land line.
Verizon, US Cellular, and others offer land line options and they may be called “home phone” service. Contact providers for available options and pricing.
7. What if I have a problem with my land line phone?
Please contact your personal phone provider for problems with your phone. If you notice a problem with an Evergreen phone located in common areas or in Creekview Rehabilitation Center resident rooms, please report it to Resident & Guest Services or the Creekview Rehabilitation Center staff.
8. Are grocery shopping services offered to residents?
Yes, Residents can arrange grocery shopping services through Resident & Guest Services either in person or by calling (920) 233-2340.
9. Can my family or friends visit overnight?
Yes, your guests are welcome! Evergreen offers rollaway beds and also has a guest room with two bedrooms (one with 2 twin beds and another with a double bed) that can be reserved for family or friends of Evergreen residents. Contact the Resident & Guest Services at (920) 233-2340 to request a rollaway bed or make a room reservation for the guest room. If it is not available we are very close in proximity to many nice hotels.
10. How do I reserve a room to host a personal gathering?
Evergreen has several room options for you to host a personal party, meeting or other gathering. There is no charge for reserving a room, but it is important to reserve the appropriate space as early as possible. The Trellis is a private dining room in The GardenSide restaurant and accommodates up to 24 people. The Behnke Center is located in the lower level and offers space for larger gatherings. With the adjoining Commons kitchen, it is convenient for preparing and serving food. Several meeting rooms in the lower level are also available, including the Resident Community Room, Elmer Harvey Room and the larger Rowland Rooms. Contact the Resident & Guest Services at (920) 233-2340 to make a room reservation.
11. How do I make an order for dining?
Dining reservations can be made by calling (920) 237-6263
12. How do I order food to go or for delivery?
Menus can be viewed online for The GardenSide restaurant & Pub67 in our resident portal under the dinning tab and you can place an order either in person, by phone or online. If you are placing your order by phone please call: (920) 237-6263
13. Can I have a Resident Fund Account?
Keeping large amounts of cash in Resident’s accommodation is discouraged. Resident may deposit funds into a Resident Fund Account at Resident and Guest Services. A Resident Fund Delegation Form must be completed before deposits may be accepted.
There is no charge for this service. Funds may be withdrawn at Resident and Guest Services desk during regular business hours. For withdrawals over $50, advance written notice is requested. Quarterly statements are provided. Resident Fund Accounts with an average daily balance greater than $50 in a given month will receive interest thereon. The interest is posted monthly.
Contact Resident and Guest Services either in person or at (920) 233-2340 to make arrangements.
14. What is the Severe Weather Procedure?
Click Here to Read the Evergreen Severe Weather Procedure
15. What is the Fire Procedure?
Click Here to Read the Evergreen Fire Procedure
16. Can I have a pet?
Click Here to review Evergreen’s Pet Policy. For more questions please call the Independent Living Housing Coordinator at (920) 237-2175.
17. Can I have a Scooter?
Click Here to review Evergreen’s Scooter Policy. For more questions please call the Independent Living Housing Coordinator at (920) 237-2175.
18. What is a CarePoint?
Click Here to learn more about what CarePoint is and view some frequently asked questions about it.
19. What are Recycling Guidelines?
We follow the Winnebago County Recycling guidelines in regard to what can be recycled. Please click the link to view their guidelines: https://www.winnebagocountysolidwaste.com/recycling
