New Tech@Home Class Schedule
To view the latest Tech@Home Class schedule click here or visit the calendar section of the resident portal.Read More
Wondering about an upcoming event or activity? What’s on the menu? How to submit a work order? Who to call? You’ll find all the answers right here.
Whether it’s joining in activities, getting in touch with your creative side or volunteering your talents, there are many ways to get involved at Evergreen.
For more information about these groups/committees or how to get involved please contact:
Caitlyn Scott, Life Enrichment Manager
Click Here for the Online Ordering Instructional Document
Takeout or meal pick up is available for all residents. To place a delivery order or a pick up order call (920) 237-6263 or Click here to order online.
Open daily, 11:30 am – 7:00 pm
Garden Heights and Manor View Continental Breakfast Menu
Worx Hub is an easy and convenient way to submit requests for maintenance and grounds requests via your computer or phone.
Worx Hub requires a user name and password. To obtain and user name & password please call the Resident & Guest Services at (920) 233-2340. They will be able to assign a unique user name and assist you with choosing a password. Once you have your log-in information, you will be able to access the Worx Hub from any location.
Click Here to begin Worx Hub.
Tech@Home support requests may be submitted through Resident and Guest Services by stopping by or calling (920) 233-2340. A Tech@Home representative will be at Evergreen weekly to respond to support requests.
What Happens after a support request is submitted?
When you submit a support request through Resident and Guest Services, a Tech@Home representative will respond to your request during the next scheduled support hours. If a request requires an appointment, a Tech@Home representative will work with you to schedule a time during regular onsite hours. Support requests will be addressed in the order they were received.
Monday – Friday, 8:00 AM – 4:30 PM
Weekend, 9:00 AM – 4:00 PM
Holiday Hours – will vary
After hours emergency: press 1
After hours non-emergency: press 5 to leave a message
TTY Text Telephone – for those with hearing impairment devices
Campus Health Services (independent and assisted living)
Campus Health Nurse
To speak to a care adviser, please call: (844) 654-7600
To speak to a care adviser, please call: (920) 237-6242
Ashley Wagner, Manager
Jason Knoll, Culinary Services Manager
For meal pick up or delivery orders:
Caitlyn Scott, Manager
Pastor Steve Wood
Tech@Home – Call Resident & Guest Services to request service
Onsite Hours for appointments are:
Monday – 12:00 pm – 5:00 pm
Wednesday – 9:00 am – 2:00 pm
Friday – 12:00 pm – 5:00 pm
Josh Steuer, Facilities Manager
Theresa Brockman, Vice President Marketing and Business Development
Paul Brunette, Residency Coordinator
Erin Seiser, Marketing Communications Coordinator
Bill Krueger, Business Resources Manager
Sarah Averkamp, Foundation Advancement Director
Independent Living – Village, Homes, Apartments
Jill Walters, Housing Coordinator
Assisted Living – Garden Place, Garden Terrace, Garden Heights, Manor View
Karen Thomas, Manager
Evergreen Memory Care – ShareHaven
Rebecca Savka, Manager
Kelly Rollo, Manager
Kristin Kluz, Social Services Specialist
Creekview South and Creekview Rehabilitation Center at Evergreen
Jane Peters, Manager
Chris Wenzel, Social Services Specialist
Here are some of the most commonly asked questions from residents and families.
1. How do I access the Wireless Internet?
Search for available Wi-Fi networks and click on the one called ERC_Guest. Once connected, open the Internet. At the prompt on the screen, hit the grey button that says accept terms. Once you have done that it will redirect you to an Evergreen Thank You page and you are then connected to the internet.
2. Are there computers residents can use?
Yes, there are computers available for residents to use in the following locations: Courtyard Hearth Room, Manor North Lounge, Manor South Lounge & Neta Library. Log in instructions are located at each computer.
3. How will I get my mail?
If you live in the Village or Evergreen Homes, your mail will be delivered by the Post Office to your private mailbox. If you live in the Manor Apartments, Courtyard Apartments, Garden Place or Garden Terrace, mail will be sorted by Resident & Guest Services staff and placed in your locked mailbox in the Fireside Lounge. Mail for all other residents will be sorted by staff and delivered right to your room.
4. Can I have a newspaper delivered?
If you desire a newspaper subscription, you must order it directly from the newspaper. If you live in the Village or Evergreen Homes, use your personal address and it will be delivered to your building or home. If you live in the Courtyard, Manor, Garden or Creekview Buildings, use the Front Office address, 1130 N Westfield Street, and include your apartment or room number when ordering. Then notify Resident & Guest Services that you will receive the paper. If you live at ShareHaven, provide the ShareHaven address, 1095 N Westfield Street, and alert the staff that you have ordered the paper.
5. What should I do if I have questions about my appliances, TV/Cable hook up, temperature control, etc.?
Our maintenance crew can help you learn how to use your appliances, do an initial hook up for your TV/Cable and assist when things go wrong. Submit a work order through Worx Hub or call (920) 233-2340 to schedule services.
6. How do I get private telephone service?
You may want a cell phone for convenience, or you may prefer a landline. In either case, if you’d like personal phone service, please make arrangements directly with your provider of choice.
If you choose a landline, some providers will encourage you to purchase a package that includes Internet service. Keep in mind that Evergreen provides free wireless internet on our campus, so it may be a duplication of services. Evergreen’s wireless Internet is redundant which means we have two different services online at all times and when one fails we automatically switch to the other connection. But there is the chance that on occasion our wireless service may be interrupted. Internet service through your phone line would not be affected at those times, so you may feel there is some benefit to having your own Internet service through your land line.
Spectrum – (833) 697-7328
Spectrum offers landline service for Evergreen Residents that should cost around $12-$30 per month as part of the Evergreen Bundle Package price.
After the voice prompts, ask for sales. You will need to set up an account, unless you already have one established, and be sure that the associate knows that you are giving them the address for Evergreen Retirement Community. If you have a phone number that you would like to transfer from your existing phone carrier let them know. If not they will assign you a new phone number. line.
Please note the sales person may try to get you to upgrade or add in Internet or Cable services, you will not need those as those are already provide by Evergreen.
For ALL new phone hook-ups please work with Spectrum to have a Tech Install done and they will work with you to schedule a day and time for a technician hook up your new land for you. Please note there might be an installation fee.
If you currently have a Spectrum phone and you would like services transferred to Evergreen you will need to call Spectrum and provide them with the new billing address (1130 N Westfield Street + Room/Apartment # or Village or House address) and they can transfer the account.
AT&T – (800) 288-2020
Landline service through AT&T should cost $15-30 per month, depending on the options you choose for local and long distance calls.
The salesperson may try to up-sell you to the U-Verse package, which includes Internet service and or cable. You will not need these as Evergreen already provides internet and Cable. If the representative will not allow phone service only then you may have to ask to speak to a supervisor.
If you have a phone number that you would like to transfer from your existing phone carrier let them know. If not they will assign you a new phone number. Please work with AT&T to set up a day and time for a technician hook up your new land line.
Verizon, US Cellular, and others offer land line options and they may be called “home phone” service. Contact providers for available options and pricing.
7. What if I have a problem with my land line phone?
Please contact your personal phone provider for problems with your phone. If you notice a problem with an Evergreen phone located in common areas or in Creekview Rehabilitation Center resident rooms, please report it to Resident & Guest Services or the Creekview Rehabilitation Center staff.
8. Are grocery shopping services offered to residents?
Yes, Residents can arrange grocery shopping services through Resident & Guest Services either in person or by calling (920) 233-2340.
9. Can my family or friends visit overnight?
Yes, your guests are welcome! Evergreen offers rollaway beds and also has a guest house with two bedrooms (one with 2 twin beds and another with a double bed) that can be reserved for family or friends of Evergreen residents. Contact the Resident & Guest Services at (920) 233-2340 to request a rollaway bed or make a room reservation for the guest house. If it is not available we are very close in proximity to many nice hotels.
10. How do I reserve a room to host a personal gathering?
Evergreen has several room options for you to host a personal party, meeting or other gathering. There is no charge for reserving a room, but it is important to reserve the appropriate space as early as possible. The Trellis is a private dining room in The GardenSide restaurant and accommodates up to 24 people. The Behnke Center is located in the lower level and offers space for larger gatherings. With the adjoining Commons kitchen, it is convenient for preparing and serving food. Several meeting rooms in the lower level are also available, including the Resident Community Room, Elmer Harvey Room and the larger Rowland Rooms. Contact the Resident & Guest Services at (920) 233-2340 to make a room reservation.
11. How do I make an order for dining?
Dining reservations can be made by calling (920) 237-6263
12. How do I order food to go or for delivery?
Menus can be viewed online for The GardenSide restaurant & Pub67 in our resident portal under the dinning tab and you can place an order either in person, by phone or online. If you are placing your order by phone please call: (920) 237-6263
13. Can I have a Resident Fund Account?
Keeping large amounts of cash in Resident’s accommodation is discouraged. Resident may deposit funds into a Resident Fund Account at Resident and Guest Services. A Resident Fund Delegation Form must be completed before deposits may be accepted.
There is no charge for this service. Funds may be withdrawn at Resident and Guest Services desk during regular business hours. For withdrawals over $50, advance written notice is requested. Quarterly statements are provided. Resident Fund Accounts with an average daily balance greater than $50 in a given month will receive interest thereon. The interest is posted monthly.
Contact Resident and Guest Services either in person or at (920) 233-2340 to make arrangements.
14. What is the Severe Weather Procedure?
Click Here to Read the Evergreen Severe Weather Procedure
15. What is the Fire Procedure?
Click Here to Read the Evergreen Fire Procedure
16. Can I have a pet?
Click Here to review Evergreen’s Pet Policy. For more questions please call the Independent Living Housing Coordinator at (920) 237-2175.
17. Can I have a Scooter?
Click Here to review Evergreen’s Scooter Policy. For more questions please call the Independent Living Housing Coordinator at (920) 237-2175.
18. What is a CarePoint?
Click Here to learn more about what CarePoint is and view some frequently asked questions about it.
Many Evergreen events are recorded and rebroadcast on Evergreen’s in-house television station, EVTV. The station also includes announcements, event information, menus and other helpful information for residents.
*Schedule is subject to change.
To view the latest Tech@Home Class schedule click here or visit the calendar section of the resident portal.Read More
This Tech@Home Class is one you will not want to miss!Read More