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Satisfaction Survey Results

2016 Annual Resident Satisfaction Survey

March 29, 2016

In February 2016, the annual confidential survey of resident satisfaction was administered by My InnerView, a member of the National Research Corp and a leading provider of data analysis in the senior living industry.

Participation was high with 63% of the surveys returned. Your ratings and your comments not only help Evergreen find solutions to some of your immediate concerns, but also help us identify opportunities that become the focus of our long-term strategic planning process.

Your input is valuable as we work to enhance your life, your opportunities and your daily experiences. Thank you to the residents and family members who participated in the 2016 Annual Survey!

Survey Result Summary

Scale = 1 through 100 where 100 is the best score

    Overall
Satisfaction
National
Benchmark
  Willingness to
Recommend
National
Benchmark
Independent   92 81   92 81
Assisted   83 78   82 79
Skilled   72 77   74 77

 

* Residents from Creekview Rehabilitation Center do not participate in the annual survey since their stay is short-term. They do have the opportunity to complete a follow-up satisfaction survey at the time of discharge.